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PRIVACY POLICY

CLC Architects Ltd

Last updated: 23 May 2026

 

1. Introduction

CLC Architects Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

This policy applies to information we collect through our website (https://clcarchitects.co.uk), through email or telephone contact, and during the course of providing our architectural services.

 

2. Who We Are (Data Controller)

For the purposes of UK GDPR, the Data Controller is:

Company name: CLC Architects Ltd

Company number: 17009017 (registered in England and Wales)

Registered office: 342a Kilburn Lane, Flat 1, London, W9 3EF, United Kingdom

Email: info@clcarchitects.co.uk

ICO registration number: [TO BE ADDED ONCE REGISTERED — see action note at end of document]

 

3. What Personal Data We Collect

We may collect and process the following categories of personal data:

3.1 Information you provide directly

  • Name and surname
  • Email address
  • Phone number
  • Postal address (when relevant to a project)
  • Information about your property or project (location, photos, plans, briefs)
  • Any other information you choose to share with us via email, phone, contact form, or in meetings

3.2 Information collected automatically through our website

  • IP address and approximate geographic location
  • Browser type and version
  • Device type and operating system
  • Pages visited, time spent on each page, navigation path
  • Referring website (how you found us)
  • Date and time of access

This information is collected primarily through Google Analytics and similar tools. See our Cookie Policy for full details.

3.3 Information from advertising platforms

We use Google Ads and Meta (Facebook/Instagram) Pixel to measure the performance of our advertising campaigns and to show relevant content. These tools may collect data about your interactions with our adverts and website. Data is collected only with your consent (via the cookie banner).

 

4. How We Use Your Personal Data

We use your personal data for the following purposes, each based on a specific lawful basis under UK GDPR:

4.1 To respond to your enquiries

Lawful basis: Legitimate interest (Article 6(1)(f) UK GDPR) — responding to direct enquiries about our services.

4.2 To deliver architectural services under contract

Lawful basis: Performance of a contract (Article 6(1)(b) UK GDPR) — once you become a client.

4.3 To comply with legal obligations

Lawful basis: Legal obligation (Article 6(1)(c) UK GDPR) — including tax records, planning applications, professional regulatory requirements (ARB).

4.4 To improve our website and services

Lawful basis: Consent (Article 6(1)(a) UK GDPR) — via cookies, where applicable. You can withdraw consent at any time.

4.5 For marketing communications

Lawful basis: Consent (Article 6(1)(a) UK GDPR). We will only send you marketing communications if you have explicitly opted in. You can unsubscribe at any time.

 

5. Who We Share Your Data With

We do not sell your personal data. We may share it only with the following categories of recipients, and only where strictly necessary:

  • Trusted contractors, consultants, and partners involved in delivering your project (e.g. structural engineers, surveyors, builders), only with your knowledge
  • Public authorities where required by law (e.g. Local Planning Authority for planning applications, HMRC for tax compliance)
  • Professional service providers (accountants, legal advisers, IT and hosting providers) under confidentiality obligations
  • Google LLC (Analytics, Ads) and Meta Platforms Inc. (Facebook/Instagram Pixel), as third-party data processors — see Section 7 on international transfers
  • Email service providers and website hosting providers

 

6. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes for which it was collected, or to comply with legal obligations:

  • Enquiries that do not become clients: up to 24 months from last contact
  • Client project records: 7 years after project completion (in line with HMRC requirements and professional indemnity obligations)
  • Marketing data: until you withdraw consent or 24 months of inactivity
  • Website analytics data: as per Google Analytics default settings (typically 14 months)

 

7. International Data Transfers

Some of the third-party services we use (notably Google and Meta) involve transfers of personal data outside the United Kingdom, including to the United States. Such transfers are protected through appropriate safeguards, including:

  • UK International Data Transfer Agreement (IDTA) or Standard Contractual Clauses
  • EU-U.S. Data Privacy Framework, where applicable

We carry out due diligence on these providers to ensure your data is adequately protected.

 

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right of access: Request a copy of the personal data we hold about you.

Right to rectification: Ask us to correct inaccurate or incomplete data.

Right to erasure (“right to be forgotten”): Request deletion of your data in certain circumstances.

Right to restrict processing: Ask us to limit how we use your data.

Right to data portability: Receive your data in a structured, commonly used format.

Right to object: Object to certain types of processing, including direct marketing.

Right to withdraw consent: Withdraw any consent you have given at any time.

To exercise any of these rights, contact us at info@clcarchitects.co.uk. We will respond within one month.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

  • Website: https://ico.org.uk
  • Phone: 0303 123 1113
  • Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

 

9. How We Protect Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or destruction. These include:

  • Encrypted communications (HTTPS) on our website
  • Restricted access to personal data on a need-to-know basis
  • Use of reputable service providers with strong security standards
  • Regular review of our data handling practices

Despite our efforts, no system can be guaranteed 100% secure. If a data breach occurs, we will notify the ICO and affected individuals where required by law.

 

10. Cookies

Our website uses cookies and similar technologies. For full details about which cookies we use, why, and how to control them, please see our separate Cookie Policy.

 

11. Children’s Data

Our services are not directed at children under 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, please contact us so we can delete it.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated by updating the “Last updated” date at the top of this document and, where appropriate, by direct notice. We recommend reviewing this policy periodically.

 

13. How to Contact Us

For any questions about this Privacy Policy or the way we process your data:

Email: info@clcarchitects.co.uk

Post: CLC Architects Ltd, 342a Kilburn Lane, Flat 1, London, W9 3EF, United Kingdom